New benefits for smart pre-pay
Pay-As-You-Go couldn't be simpler
If you're a Smart Pay As You Go customer your energy couldn't be easier. With access to a number of new benefits, inlcuding topping up from anywhere with Smart Pay, we want to help you understand your energy usage and be there when you need a back up.
We've applied Friendly Credit on weekends and bank holidays - this means if you run out of credit overnight your supply will stay live until 8am
- Top-up from anywhere - Register online for Smart Pay with your unique top up code to top up online, on your phone or from your local PayPoint
- Emergency credit - Each meter comes with £5 emergency credit
- In Home Energy Display - No need to go to the cupboard to check your credit status or your recent usage, your IHD will display all this information for you!
No more need for keys and cards
Smart meters are ideal for Pay As You Go. You no longer have to worry about inserting a card or key into the meter – so long as you’ve got your unique top-up code with you when you go to top up, the credit will go straight onto the meter automatically.
We’ve got a range of simple top up options to suit you ...
Topping up from anywhere
Our Smart Pay option means you can top up from the comfort of your sofa.
Create an account and manage all your payments online or make one-off payments to tide you over until your next trip to the shops – it’s up to you. Once your account is up and running, you can even pay by text if you want to.
Find out more about Smart Pay and set up an account at www.sparkenergy.co.uk/smart-pay.
Other ways to pay
Topping up online with your Smart Pay account is the easiest and quickest way to manage your meter. If you aren't registered for Smart Pay , you can still top-up over the phone, it’ll just takes a little longer. Simply contact us on our automated service by calling: 0333 313 9170
There might be a 10 minute delay while we transfer the credit to your meter, but it should be there by the time you get home from the shops or grab a cuppa.
Note down your unique top up codes and take them to your nearest PayPoint location – you’ll find it in a corner shop, supermarket or garage near you.
If you need help to find your nearest PayPoint visit www.paypoint.com and pop in your postcode.
The cashier will be able to use your unique top up code to add credit to your meter – anything up to £100 per meter.
Keep track of your spend
You can use the History button on the Transactions screen to view your current balance and recent top-up activity, to help keep track of how much you’ve spent and what’s remaining.
How to access your emergency credit
When your pre-payment credit gets low, your IHD will make a noise to alert you.
You’ll have the option to access £5 of emergency credit per fuel to keep things running until you can get topped up.
To access it, simply hit the E-Credit button on the Low Credit screen. Once you do, you’ll see the credit start to count down, and this is your cue to run out to your local PayPoint and get topped up!
If you don’t top up before the emergency credit runs out, you’ll be cut off and have to reconnect when you do top up again. Remember that you’ll need to repay the emergency credit you’ve used when you top back up too.
Not yet with us and you've got outstanding debt?
If you're a Pay As You Go customer who is thinking of moving to Spark, switching couldn’t be easier - click here and follow the simple steps to find out what great value tariffs we have available to you.
If you have an outstanding debt of £500 or less per fuel, you may also be able to transfer your debt to us when you switch - click here to find out more.