Our prepayment solution
Everything you need to know
If you're on Pay As You Go then you'll need a lot of specific information that you might not need with any other payment method. You'll have a pre-payment meter, a different way of paying, an electricity key and a gas card, emergency credit and more. It can be a lot to get your head around.
That's why we've put together this section of the website, to help guide you through getting started and living with Pay As You Go. Check out the 'Topping up' sections for all the details.
Smart pre-payment meter
If you're a Smart Pay As You Go customer there are a number of additional benefits you can access, for more information see the 'Topping up with a smart meter' below:
- Top-up from anywhere - Register online for Smart Pay with your unique top up code to top up online, on your phone or from your local PayPoint
- Friendly credit - Making sure your supply stays live (until 8am) if you run out of credit overnight, on a weekend or a bank holiday
- Emergency credit - Each meter comes with £5 emergency credit
- In Home Energy Display - No need to go to the cupboard to check your credit status or your recent usage, your IHD will display all this information for you!
There are a few things to remember when your key or card arrives:
1. Use it up
Make sure to use up all the credit on your meter before you insert your new Spark key for the first time. If you don’t use it, you’ll lose it, so don’t forget!
2. Set it up
Before you top up your new key you’ll need to enter it into the meter for 30 seconds. This is really important as it updates your meter with all the information about your great new tariff.
3. Top it up
Once you’ve done all that, you’re ready to go and get topped up.
The process is the same for both gas and electricity, but if you’re having any trouble, just let us know and we’ll get you back on track.
Where can I top up my credit?
You can top up your key or card at thousands of locations around the country including:
22,000 PayPoint locations
17,000 Payzone locations
You’ll find PayPoint or Payzone in a corner shop, garage or supermarket near you. Find your nearest PayPoint here.
When can I top up?
You can only top up during the opening hours of your local PayPoint or Payzone location – so try to make sure you don’t run out of credit outside these times.
What if I have a smart meter?
If you have a smart meter, there are a couple of other options for topping up - read on for more details.
Topping up with a smart meter
How to top up
Smart meters are ideal for Pay As You Go. You no longer have to worry about inserting a card or key into the meter – so long as you’ve got your unique top-up code with you when you go to top up, the credit will go straight onto the meter automatically.
We’ve got a range of simple top up options to suit you ...
Pay from anywhere
Our Smart Pay option means you can top up from the comfort of your sofa.
Create an account and manage all your payments online or make one-off payments to tide you over until your next trip to the shops – it’s up to you. Once your account is up and running, you can even pay by text if you want to
Find out more about Smart Pay and set up an account at www.sparkenergy.co.uk/smart-pay
Topping up online with your Smart Pay account is the easiest and quickest way to manage your meter. If you aren't registered for Smart Pay , you can still top-up over the phone, it’ll just takes a little longer. Simply contact us on our automated service by calling: 0333 313 9170
There might be a 10 minute delay while we transfer the credit to your meter, but it should be there by the time you get home from the shops or grab a cuppa.
Other ways to pay - PayPoint
Grab your cards and take them to your nearest PayPoint location – you’ll find it in a corner shop, supermarket or garage near you.
If you need help to find your nearest PayPoint visit www.paypoint.com and pop in your postcode.
The cashier will be able to use your unique top up code to add credit to your meter – anything up to £100 per meter.
You can use the History button on the Transactions screen to view your current balance and recent top-up activity, to help keep track of how much you’ve spent and what’s remaining.
You’ll always need your prepayment devices to top up, so keep them safe. Each key or card will cost £8 to replace. If you do lose one, just get in touch and we’ll pop a replacement in the post.
Watch the weather
It sounds simple, but try to budget for the colder weather in winter when your usage will go up. Put some money aside in the warmer months and don’t lose your gas card when you’re not using it.
Don’t lose out
Start using your own prepayment devices as soon as they arrive or you could be paying a previous tenant’s debt. Debt recovery rates can take credit from your meter to pay someone else’s debt. Avoid this by setting your meter up with your new device as soon as you can.
Reading your meter
Once you’ve set it up, the display on your meter can show you some important information about your account.
You can cycle through your settings by pressing the big button, usually marked with an ‘A’. Use the letter or number at the side of the screen to identify the information shown. Check out the table for a few of the key screens on each type of meter.
Running on empty - Emergency Credit
Life can get on top of us all every once in a while, luckily your emergency credit is there when you need it.
What is emergency credit?
If you run out of credit and you can’t top up, then you can access £5 of emergency credit directly from your meter.
It’ll be topped up again from the next credit that you add to your account.
How do I access it?
When you run out of credit, you’ll usually need to insert your key or card into the meter to access your emergency credit. Just follow the instructions on the screen.
If you have a smart meter, simply hit the E-Credit button on the Low Credit screen. Once you do, you’ll see the credit start to count down.
When should I use emergency credit?
You should only use it when you absolutely have to – perhaps when the local PayPoint is closed, or you’ve been snowed in. It’s not for every day, but it’s there when you need it.
Will I pay the standing charge?
We let you know how much your standing charge is when you join Spark. It’s added to your account daily, regardless of how much energy you use. You’ll still be charged it if you’re in emergency credit, or even if you’ve run out completely, so you’ll have to pay it back next time you top up.
Not yet with us and you've got outstanding debt?
If you're a Pay As You Go customer who is thinking of moving to Spark, switching couldn’t be easier - click here and follow the simple steps to find out what great value tariffs we have available to you.
If you have an outstanding debt of £500 or less per fuel, you may also be able to transfer your debt to us when you switch - click here to find out more.