Help to switch
Switching when in debt
If you choose to move supplier or tariff, you'll usually need to pay any outstanding balance on your account first. However, if you're a Pay As You Go Customer and in debt of up to £500 you may still be able to switch supplier using the Debt Assignment Protocol. This process helps Pay As You Go customers to transfer their debt to a new supplier.
How it works...
When you want to switch to Spark
If you have a Pay As You Go meter and your debt is between £20 and £500, you can apply to switch to us in the normal way - visit sparkenergy.co.uk/compare or give us a call on 0345 034 7474.
If your supplier rejects our request to switch you because of your debt, we'll let you know and will try again using the Debt Assignment Protocol. You'll still need to pay off your debt when you join us but it means you're not locked in to staying with the same supplier.
All being well, we’ll work with your current supplier to complete the switch. They'll share details of your debt and repayments with us and once your switch is complete, we’ll be in touch to discuss your repayment rate and let you know your options.
Your switch can take around 6 weeks to complete, but we’ll let you know as soon as everything’s sorted and your supply is ready to start with us.
Please remember that a switch under DAP will only complete where your new account with Spark is registered under the same name as your account with your current supplier.
If there's a problem and, for some reason, we can’t complete the switch or take on the debt we’ll write to you to let you know. There might be other steps you can take to get things moving.
If you decide to move on
We'd be really sorry to see you go but you're free to change supplier at any time.
If you have an outstanding balance on your account we may object to your switch but you might still be able to move using the Debt Assignment Protocol.
You should speak to your preferred new supplier for further details and they'll be able to take this forward for you.