Keeping you warm in winter
Support for Spark Customers
At Spark, we’re committed to looking after you and making sure we give you the best service we can. One of the ways we can do this is through the Warm Home Discount scheme, which runs from June 2017 – March 2018, where we’re able to offer eligible customers a discount on their winter electricity bills.
What are we offering?
The scheme was introduced to help customers who may struggle with their energy bills during the winter months by providing a £140 rebate credited to your account.
How will I know if I’m eligible?
There are two groups of customers who can benefit from the Warm Home Discount - the 'Core' group and the 'Broader' group.
If you're in the Core group you’ll receive a letter direct from the Department for Work and Pensions (DWP). If you receive this letter, you don’t need to contact us and your rebate will be automatically applied to your account. You are in this group if you or your partner are the named electricity account holder and receive either of the following:
- The Guarantee Credit element of Pension Credit only (not just the State Pension).
- The Guarantee Credit element and the Savings Credit element of Pension Credit.
If you don't meet the criteria above, you might still be eligible as part of the broader group. To register your interest at this stage, please complete the form below. Your details will be added to the registration list and we’ll be in touch once we've opened the scheme to applications.