Here's what to do
If you smell gas, think you have a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance, please call the free gas emergency services emergency line immediately on 0800 111 999 (24 hours). You should also:
- Open all doors and windows to ventilate the property
- Do not turn on/off any electrical switches
- Extinguish all naked flames, do not smoke, strike matches or do anything which could cause ignition
- If there are any electrical security entry phones/locks, please open door manually
You should call 0800 40 40 90 if you have an electrical emergency or the power is out in your area. If there’s a serious immediate risk, you should call the emergency services too.
105 is a free service, available to people in England, Scotland and Wales from most landlines and mobile phones. You'll be put you through to your local network operator, who looks after the safety and security of your electricity supply and can give you help and advice.
Take a look below to find out who your network operator is.
Choose your region / network operator
A) Eastern: UK Power Networks - 0800 783 8838
B) East Midlands: Western Power Distribution - 0800 056 8090
C) London: UK Power Networks - 0800 028 0247
D) Merseyside and N Wales: SP Energy Networks - 0845 272 2424
E) Midlands: Western Power Distribution - 0800 328 1111
F) North East: CE Electric - 0800 668 877
G) North West: Electricity North West - 0845 272 2424
H) Southern: SSE Power Distribution - 0800 072 7282
J) South East: UK Power Networks - 0800 783 8866
K) South Wales: Western Power Distribution - 0800 052 0400
L) South West: Western Power Distribution - 0800 365 900
M) Yorkshire: CE Electric - 0800 375 675
N) South Scotland: SP Energy Networks - 0845 272 7999
P) North Scotland: SSE Power Distribution - 0800 300 999
It rarely happens, but if there is a national emergency your electricity might be moderated using something called rota load disconnection. Learn more about it here.