Here's what to do
There's a problem with my gas supply
Can you smell gas, or are concerned about your gas safety? If yes;
1. Call the National Grid immediately on 0800 111 999.
2. Ventilate your property by opening all doors and windows
3. Don’t use any electrical equipment within your property such as light switches, mobile phones etc.
4. Don’t use anything that would emit a naked flame, such as lighters, matches etc.
5. Turn off the gas using the emergency control valve (ECV), this is usually found alongside the meter.
I can smell gas and my meter was installed within the last 10 days
Please contact us on 0345 034 7474 so we can arrange for someone to visit to the property.
I can’t smell gas, but I’m having a problem with an internal appliance
We suggest that you get in touch with a ‘Gas Safe’ registered engineer to investigate as soon as possible. If the ‘Gas Safe’ engineer identifies the problem is with your meter, please get in touch with us on 0345 034 7474, and we’ll be more than happy to help resolve your issue.
There’s a problem with my electricity supply
The first thing you need to do is to check your fuse box. If any of the fuses have tripped, we suggest that you turn off all appliances, and reset the switch. If your fuse hasn't tripped and your neighbours are also without power, there may be an issue within the wider network. In this situation you can call 105; this’ll take you straight through to your electricity network operator, who can provide you with more information on the situation. For more useful tips staying safe during the event of a power cut, visit powercut105.com
The Distribution Network Operator has told me that there’s no problem with the network. What should I do?
Get in touch with us on 0345 034 7474 and we'll be more than happy to investigate for you. If a problem is identified which requires our attention, we'll let you know the next steps to get your supply back. This may require an emergency visit to your home from one of our trusted engineers.
I’ve had a meter installed within the last 10 days and there’s no issue with the distribution network. What should I do?
Please get in touch with us on 0345 034 7474 so we can look into it, and get it resolved for you as soon as possible.
Take a look below to find out who your network operator is.
Choose your region / network operator
A) Eastern: UK Power Networks - 0800 783 8838
B) East Midlands: Western Power Distribution - 0800 056 8090
C) London: UK Power Networks - 0800 028 0247
D) Merseyside and N Wales: SP Energy Networks - 0845 272 2424
E) Midlands: Western Power Distribution - 0800 328 1111
F) North East: CE Electric - 0800 668 877
G) North West: Electricity North West - 0845 272 2424
H) Southern: SSE Power Distribution - 0800 072 7282
J) South East: UK Power Networks - 0800 783 8866
K) South Wales: Western Power Distribution - 0800 052 0400
L) South West: Western Power Distribution - 0800 365 900
M) Yorkshire: CE Electric - 0800 375 675
N) South Scotland: SP Energy Networks - 0845 272 7999
P) North Scotland: SSE Power Distribution - 0800 300 999
It rarely happens, but if there is a national emergency your electricity might be moderated using something called rota load disconnection. Learn more about it here.