The legal stuff

The legal stuff

Here's where you can find all the important legal stuff relating to your energy account with Spark, as well as information on additional charges and how we can store and use your data. If you have any questions about any of it, please feel free to get in touch. 

Downloads

• Energy Supply Contract Terms and Privacy Policy
• Additional Charges
• The Smart Meter Installation Code of Practice (SMICoP)
• Data Protection: Smart Meters. 
• Data Protection: External Agencies 
• Spark App terms of use

Prices and tariff information

Click here to compare your tariff and payment method. 

Erroneous Transfers

Click here to find out from Citizens Advice exactly what an Erroneous Transfer is, and how it can be fixed.

Refunds

Click here to learn more about refunds.

Cancelling your contract

If you've switched to us online, over the phone, or with one of our face-to-face sales representatives, you can cancel during your 14-day cooling off period by filling out this form and sending it in to us.

If you're already supplied by us and you want to end your contract, the easiest way is to choose another supplier using a switching site like Energylinx. 

Gender Pay Gap Report

Click here to download our Gender Pay Gap Report, 2018.