Payment methods
Ways to pay
It's up to you
We've got a range of options to suit the way you'd like to pay.
Direct Debit is our most popular payment method. And, because it's always our cheapest way to pay, you could save money too! With a predictable monthly payment amount, paying by Direct Debit gives you peace of mind.
If you'd like to pay on receipt of a monthly bill, that's okay too. You can see a list of ways to settle your bill below.
If you're a Smart Pay As You Go customer, you can now benefit from the following features:
- Download our free Swift app so that you can top-up at the tap off a button without leaving your house
- Top-up from anywhere - Register online for Smart Pay with your unique top up code to top up online, on your phone or from your local PayPoint
- Friendly credit - Making sure your supply stays live (until 8am) if you run out of credit overnight, on a weekend or a bank holiday
- Emergency credit - Each meter comes with £5 emergency credit
- In Home Energy Display - No need to go to the cupboard to check your credit status or your recent usage, your IHD will display all this information for you!
Whatever tariff or payment method you're on, you can set up an online account to keep track of things.
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Setting up a Direct Debit
Learn more about Direct Debits like how to set one up, how much to pay and what happens if things change.
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Automated phone service
Beat the queues and pay using our automated phone service on 0345 130 8966 from your landline or mobile.
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Bank transfer
Pay using your own online or telephone banking. Our details are below…
Account Name: Spark Energy Ltd
Sort code: 83-06-08
Account number: 20711097
Reference: Please quote your customer account number
Bank Name: RBS -
Pay in branch
Pay in any bank branch using the details below. Bear in mind that you might be charged!
Account Name: Spark Energy Ltd
Sort code: 83-06-08
Account number: 20711097
Reference: Please quote your customer account number
Bank Name: RBS -
Pay over the phone
Speak to one of the team on 0345 034 7474. Make sure to quote your customer account number.
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Send a cheque or postal order
Send a cheque payable to ‘Spark Energy Ltd’, to Spark Energy, Ettrick Riverside, Dunsdale Road, Selkirk, TD7 5EB. Quote your customer account number on the back of the cheque or postal order so we know which account to credit.
Direct Debits
Most of our customers like the peace of mind that comes with predictable monthly payments. Learn more about Direct Debits like how to set one up, how much to pay and what happens if things change.
More info
Paying monthly? - Your bill explained
If you've chosen to pay your bills by cash or card, you'll receive a monthly bill, normally in the first week of the month. Your bill will show you how much energy you've used, and how much you need to pay.
More info...
Paying by Direct Debit? - Your statement explained
If you've chosen to pay by Direct Debit you won't receive a monthly bill. Instead, you'll get a statement every three months to easily keep track of your account.
More info...
Worried about debt?
If you're concerned about debt, it's better to talk sooner rather than later. We work with PayPlan to provide free, independent and impartial debt advice and solutions to people in financial difficulty. PayPlan offer empathetic, non-judgemental advice and support by phone, 6 days a week.
Visit PayPlan