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Top-up from the comfort of your sofa
Add credit to your smart meter without even leaving your house.
We've all been there... you realise you're running low on credit but it's blowing a gale outside and you're still in your PJs, what a nightmare!
Don't panic, if you've got a smart meter you can now top up from the comfort of your sofa. Our new online smart-pay system means these last minute visits to the nearest PayPoint can be a thing of the past.
Create an account and manage all your payments online or make one-off payments to tide you over until your next trip to the shops - it's up to you. You can even pay by text if you want to once your account is up and running.
And it's really easy to use. Here are some simple steps to get you up and running.
How to create an account online
Setting up an account is really simple. When you open Smart Pay, click on the 'register' button and you'll see this screen.
You'll be asked to 'select a service'. This is the type of energy you use.
If we supply both your gas and electricity you can select either one at this stage. Once your account is set up, you can then add the other to the account. This way they're both held in the same place and you don't need to set up two accounts.
You have a top-up code for each energy type and you'll be asked for this at the next screen. You can find your top-up code on the back of your PAYG smart card that you were sent when you joined Spark.
When you hit 'next', an email will be sent to you with a code. A new page will pop up and you need to enter the code into the box to verify your email address.
Finally, you'll be taken to the customer details section where you should add your name, phone number and select your password to complete your account.
Now you're all set to log in and top-up any time from the comfort of your own home.
How to log in
Once you've set up your account, it's really easy to log in and top-up online.
On the homepage, enter the email address and password you selected when you set up the account. Don't worry if you forget your password, you can select 'forgotten password' to reset it.
After you've entered your details, click on 'Log in'. The system will take you to a page where you can see all of the Top-up Codes saved to your account.
If another account needs to be added, you can do this by clicking on the 'Add Account' button.
You can top-up any of your accounts using the 'pay now' buttons. You can also view your previous payments, update your details or payment card from this page.
Get to know your account
Once your account is set up, you can make payments to top-up your meter at any time. Here's a summary of the different options you have from your home page.
Add account is where you can add another electricity or gas supply to your online account.
Pay now is where you can make a payment to top-up your electricity or gas meter.
My payments Select this option to view your previous payments. You can also view receipts for your previous payments and print them off if you need to.
My payment cards Use this tab to check the payment cards you have registered on your account. You can use one card for everything or different cards for your energy and gas - it's up to you. This is the section where you can edit these, add a new one or delete an old one.
My details Make sure your personal details are up to date in this tab - name, phone number. You can also change your password in this section if you need to.
How to make a one-off online payment
We understand that you might be happy to top-up at a PayPoint most of the time, so don't want to create an account, but you still have the option to make a one-off payment online if you want to. This can be very handy if your nearest PayPoint is closed.
To do this, all you need to do is select 'pay now' on the Smart Pay homepage and you'll be able to top-up without setting up an account. But remember, if you choose this option you're details wont be saved so you'll need to enter them again the next time you want to top up.
You'll be asked to 'select a service'. This is the type of energy you use. You can only pay one at a time as you have a different top-up code for each.
Once you've selected which service you want to pay for and clicked 'next', you'll then be asked for your top-up code. You can find this on the back of your PAYG smart card, which you were sent when you first joined Spark. You can find it on the back of your card.
You can also enter your email address if you want to get a receipt for your payment.
Now that we have the details of the meter you want to top-up, you can enter your payment details. You'll be asked for the method of payment you'd like to make - just click on the type of card you want to use.
Once you've selected the payment method, you'll be asked to enter your card details. Our system is hosted on a secure site so your details will be protected - you can tell this by the padlock symbol at the top-right of the page.
Hit 'Confirm & Pay and you're all done, we'll process your payment. You'll arrive at a confirmation page where you can print off a receipt if you want to.
The credit should be transferred to your meter within 15 minutes.
How to make text payments
Once you've set up your account with a valid default payment card, and if you've selected the SMS option in your account details, you'll be able to make payments by sending a simple text message.
It's easy - all you need to do is text (+44)1750 432005 with a message in the format below.
PAY <Account Number> <space> <amount> <space> <CVV>
Your account number is the 19 digit number that you can see on your home screen.
The amount should be entered without any symbols. So, if you want to top up £32.50 you should simply enter the number 32.50.
The CVV number is the security number on your payment card. It's the last three digits the signature strip on the back of your card.
If you haven't set up a default card or the stored card has expired, then the payment will fail and you'll get a message back telling you this.