Already a Spark customer? Call us today on 0333 321 6246 to claim your free smart meter.
If you're a Pay As You Go customer with a smart meter you can now top-up from the comfort of your sofa.Find out more
Top up whenever, wherever.
Manage your account at the tap of a button.
At Spark, we're all about making PAYG energy simple - and that's exactly what the Swift app does. It makes life stress-free so that you can get on with the important things. No more trailing to the shops in the wind and rain, now you can top-up from your smartphone at the tap of a button - anytime, anywhere.
Download our app today* - it's the smart thing to do. It's free and once you register, your payment information and unique top up codes are securely stored - so next time, you'll be able to top-up your meter in seconds.
And that's not all, there are a number of other benefits available for our smart Pay As You Go customers, and different ways to pay if you don't have a smartphone - we want to help you understand your energy usage and be there when you need a backup:
- Friendly Credit - applied on weekends, bank holiday and through the night, meaning if you run out of credit your supply will stay live between 8pm and 8am.
- Top-up online - register for Smart Pay with your unique top-up codes to top-up online, on your phone or from your local PayPoint
- Emergency credit - Each meter comes with £5 emergency credit
- In Home Energy Display - No need to go to the cupboard to check your credit status or your recent usage, your IHD will display all this information for you!
No more need for keys and cards
Smart meters are ideal for Pay-As-You-Go as you no longer have to worry about inserting a card or key into the meter. We’ve got a range of smart, simple top-up options to suit you...
Top-up anywhere, anytime
Take the hassle out of topping up with Swift payg
Get our stress-free app today, so you can focus on the important things:
- Top-up in a few simple taps
- Add a new bank card to your account
- Keep track of your previous top ups
Don't want the app? That's okay, you can still top-up online using our Smart Pay option from the comfort of your sofa.
Create an account and manage all your payments online or make one-off payments to tide you over until your next trip to the shops – it’s up to you. Once your account is up and running, you can even pay by text if you want to.
Other ways to pay
Topping up via our Swift app or online with your Smart Pay account are the easiest and quickest ways to manage your meter. If you aren't registered for Smart Pay, you can still top-up over the phone, it’ll just takes a little longer. Simply contact us on our automated service by calling: 0333 313 9170.
There might be a 10 minute delay while we transfer the credit to your meter, but it should be there by the time you get home from the shops or grab a cuppa.
Note down your unique top up codes and take them to your nearest PayPoint location – you’ll find it in a corner shop, supermarket or garage near you.
If you need help to find your nearest PayPoint visit www.paypoint.com and pop in your postcode.
The cashier will be able to use your unique top up code to add credit to your meter – anything up to £100 per meter.
Keep track of your spend
On your smart in-home display unit, you can use the History button on the Transactions screen to view your current balance and recent top-up activity, to help keep track of how much you’ve spent and what’s remaining.
How to access your emergency credit
When your pre-payment credit gets low, your IHD will make a noise to alert you.
You’ll have the option to access £5 of emergency credit per fuel to keep things running until you can get topped up.
To access it from your IHD, simply hit the E-Credit button on the Low Credit screen. Once you do, you’ll see the credit start to count down, and this is your cue to run out to your local PayPoint and get topped up! It's just as easy to access directly from your meter, just press 7 on your meters keypad and follow the onscreen instructions.
If you don’t top up before the emergency credit runs out, you’ll be cut off and have to reconnect when you do top up again. Remember that you’ll need to repay the emergency credit you’ve used when you top back up too.
Not yet with us and you've got outstanding debt?
If you're a Pay As You Go customer who's thinking of moving to Spark, switching couldn’t be easier - click here and follow the simple steps to find out what great value tariffs we have available to you.
If you have an outstanding debt of £500 or less per fuel, you may also be able to transfer your debt to us when you switch - click here to find out more.