Spark joins OVO family
We’re delighted that the GB energy regulator Ofgem has selected OVO Energy to take over our customers’ energy supply. If you’re a Spark customer, it’s good news - you don’t need to do anything. Spark will continue to service all aspects of your account under the Spark brand. It’s business as usual.
Here are some answers to questions you might have:
I’m a Spark customer, who provides customer services?
We’re delighted to continue to provide your customer services. You can get in touch about any aspect of your account by clicking here
Can I switch to a different supplier?
Yes, if you want to change suppliers you’re free to do so at any time. No exit fees will apply.
What happens if I pay by Direct Debit?
Again there’s nothing you need to do, your Direct Debit will remain the same.
What happens if I pay by debit or credit card, cash or cheque?
Please continue to pay using your preferred method, although we will discuss with you setting up a Direct Debit and we may need to ask you for a Security Deposit.
If you pay by cheque please send it to Spark Energy Limited, Ettrick Riverside, Dunsdale Road, Selkirk, Scotland TD7 5EB.
What happens if I have a prepayment meter?
If you’re a Pay As You Go customer, you should continue to top up your meter in exactly the same way as you did before to make sure your energy supply stays on at your property.
You can top up at any Paypoint, at the same locations you always have, and you can keep using the same key and card.
If your gas and electricity supply goes off, top up as normal as soon as you can to get back up and running. If it still won’t come back on, and you get an error message on your meter display, please get in touch on 0345 034 7474.
What if I have a debt balance on my account?
If you have any outstanding debt on your account, then you may be contacted by the administrators of Spark Energy Supply Ltd in relation to debt prior to OVO Energy taking over. Any future payments will be credited against your ongoing supply with OVO Energy.
What should I do next?
The only thing you need to do is send us meter readings from each of your meters. You can do this by calling 0345 034 7474 or log-in to My Account as normal.
Who is OVO?
OVO is the UK’s largest independent energy supplier. They have been operating since 2009 and share a lot of the same values as Spark - great service and simplicity. To find out more, visit www.ovoenergy.com/about
Will my rates change?
The rates you pay will stay exactly the same.
I’m a Spark Business Utilities customers, what should I do?
If you are a commercial Spark Business Utilities customer, please visit www.sparkbusinessutilities.com This service is operating as normal.