Keeping you warm in winter
At Spark, we’re committed to looking after you and making sure we give you the best service we can. One of the ways we can do this is through the Warm Home Discount scheme, where we’re able to offer eligible customers a £140 discount on their winter energy bills.
The 2017/2018 Warm Home Discount Scheme is now closed.
We’re only able to provide discounts to a limited number of customers each year and we’ve now reached our maximum quota. Pre- register for next year’s scheme using the form below!
Already applied for the 2017/18 scheme?
- Core Group
If you think you should be part of the Core Group but don't get a letter by the 2nd December 2017, feel free to call the Core Group Helpline on 0345 603 9439, Monday to Friday 8.30am to 4.30pm (11th November 2017 - 2nd March 2018). The deadline to claim for the discount is 31st January 2018. Please ensure you contact the DWP helpline on 0800 731 0214 before to this date so that you don't miss out.
- Broader group
We’re processing all applications and we’ll be in touch to let you know if you’ve been successful or not. If you are successful in your application and in supplying us any supporting evidence we’ve requested from you, you’ll receive the £140 payment by 31st March 2018.
How will I receive my discount?
How we apply this to your account will depend on how you currently pay for your electricity supply:
- If you pay on receipt of a bill or by Direct Debit
Your discount will be automatically applied to your account and will show on your next bill or statement - you don’t need to do anything.
- If you’re a Pay As You Go customer
We’ll apply the discount to your account and when you next top up in your usual way, the credit will automatically be applied to your electricity meter.
- If you’re a Pay As You Go customer with a Smart meter
We’ll apply the discount remotely which will show on your In-Home Display as a balance increase of £140 - you don’t need to do anything.
If you already have a credit on your account, £140 will simply be added to this. If you have any debt on your account, we’ll simply reduce the debt by £140 and credit any remaining amount.
Want to pre-register for next year's Warm Home Discount?
The Warm Home Discount is likely to run again next year in the autumn of 2018, pending government approval.
Complete the form below and you'll be first to know when the scheme re-opens.
You can also visit www.gov.uk/the-warm-home-discount-scheme for more details.