Keeping you warm in winter
The 2018/2019 Warm Home Discount Scheme is now closed - pre- register for next year’s scheme using the form below.
The Warm Home Discount scheme (“WHDS”) is a government initiative that helps low-income customers to afford their winter energy bills. If you're eligible for the scheme, you'll receive a discount of £140 on your energy.
On 28th November 2018, Spark became part of the OVO Energy Ltd family. The good news is that Spark will continue to administer the Warm Home Discount scheme with OVO, and Spark customers eligible for the WHDS will notice little change.
The good news for customers who applied up to 23rd November 2018 is that we are working on your application and will be in touch to let you know if your application has been successful. Successful customers will receive their £140 rebate by 31st March 2019.
How will I receive my discount?
If your application is successful, how we apply the discount to your account will depend on how you currently pay for your electricity supply:
- If you pay on receipt of a bill or by Direct Debit
Your discount will be automatically applied and will show on your next bill or statement - you don’t need to do anything.
If you’re a Pay As You Go customer
For your discount to be applied to your meter you just need to top up as you normally would. It may take a few top ups at the same Paypoint before the credit appears on your meter, but you can top up as little as £1. If you have any questions, please just get in touch.
If you’re a Pay As You Go customer with a Smart meter
The discount is applied remotely and will show on your In-Home Display as a balance increase of £140 - you don’t need to do anything. If you already have a credit on your account, £140 will simply be added to this.
If you already have a credit on your account, £140 will simply be added to this. If you have any debt on your account, we’ll reduce the debt by £140 and credit any remaining amount.
Want to pre-register for next year's Warm Home Discount?
Complete the form below and you'll be first to know when the scheme re-opens.
You can also visit www.gov.uk/the-warm-home-discount-scheme for more details.