Getting in touch
Out of Hours Emergency Information
If you've got a gas or electricity emergency outside of our normal opening times.Click here
Have you registered? All you need is your account number. It only takes a couple of minutes.Register
Treating you fairly
Our Customer Charter sets out our promises to you.Check it out
It's easy to get in touch
Contact a member of the team online or on the phone between 8am to 8pm weekdays and 9am to 2pm on Saturdays. Our automated service is there for you 24 hours a day.
Calls to any of our 0345 numbers are included in your bundled minutes from a mobile, otherwise they should cost the same as a local call to a number starting 01 or 02.
Call 0345 130 8966 to leave a meter reading or pay your bill
Talk with one of our team
Call 0345 034 7474
Chat to us online
Just click the Live Chat button on this page now