Getting in touch
Out of Hours Emergency Information
If you've got a gas or electricity emergency outside of our normal opening times.Click here
Have you registered? All you need is your account number. It only takes a couple of minutes.Register
Treating you fairly
Our Customer Charter sets out our promises to you.Check it out
It's easy to get in touch
Our automated service is available 24-hours a day and you can contact a member of the team online or on the phone between 8am to 8pm weekdays and 9am to 2pm on Saturdays.
Calls to any of our 0345 numbers are included in your bundled minutes from a mobile, otherwise they should cost the same as a local call to a number starting 01 or 02.
Call 0345 130 8966 to leave a meter reading or pay your bill
Talk with one of our team
Call 0345 034 7474
Chat to us online
Just click the Live Chat button on this page now